About Broussard Reputation Group
An owner-led reputation consultancy in Phoenix, Arizona, working with American businesses that care how they are talked about.
Founded in Phoenix in 2016 — and still headquartered here
Broussard Reputation Group began at a kitchen table on East Pierce Street after our founder spent eight years fielding customer complaints for a regional home-services franchise group. The pattern was always the same: the business only heard about a problem once it was public, and by then the reply was defensive.
The firm was built around the opposite habit — hear it early, answer it well, and feed what you learn back into the business. Today we advise more than sixty active clients from a single office in Phoenix, with a small senior team rather than a large junior one.
We deliberately stay small. Our owner reviews every account each month, and we cap the number of clients each consultant carries so that responses are written by someone who actually knows your business.
Four principles we will not trade away
Authenticity only
We never write, buy, sell, trade or incentivise reviews, and we will not gate feedback so only happy customers can post. If a provider offers you that, walk away.
Plain reporting
One page, every month, in language a business owner can act on. No vanity dashboards, no metrics we cannot explain in a sentence.
No lock-in
Month-to-month agreements. Thirty days' notice. You own every asset, login and document we create for you, during and after the engagement.
Honest limits
We say no to work we cannot do well, and we tell clients clearly when a negative review is legitimate and simply has to be answered.
James Brown
Owner & Principal Consultant
James has worked in customer experience, local search and online reputation since 2007. Before founding the firm he led the customer-resolution desk for a nine-state franchise network, where he built the response framework that still underpins our work today.
He handles new-client discovery personally, writes the tone-of-voice guide for each account, and reviews escalations involving legal, medical or safety-sensitive claims. He is based full time in the Phoenix office and answers the main line himself more often than he probably should.
- 19 years in customer experience and local search
- Speaks regularly at Arizona small-business associations
- Directly accountable for every client report we issue
Straightforward company facts
Business details
- Trading nameBroussard Reputation Group
- OwnerJames Brown
- FoundedApril 2016, Phoenix, Arizona
- StructureOwner-operated consultancy
- Team size9 consultants and analysts
- Service areaUnited States (remote and on-site in Arizona)
How to reach us
- Address775 East Pierce Street, Phoenix, Arizona 85006, USA
- Phone+1 (702) 705-5589
- Emailcontact@reputation.claybroussard.com
- Websitereputation.claybroussard.com
- HoursMonday to Friday, 8:00 AM – 6:00 PM MST
- Response timeWithin one business day, guaranteed
Not sure where your reputation stands today?
Request a complimentary 20-page Reputation Audit. We review your review profiles, local listings, branded search results and competitor benchmarks — and send a plain-English action plan within three business days.