Three anonymised engagements, with the numbers reported exactly as they appeared in the client's monthly report.
A twelve-truck heating and cooling company with a strong crew and a badly neglected review profile. 214 reviews, 38% unanswered, and a Bing listing pointing at a warehouse they had left in 2019.
What we did: full listing reclamation, a post-service SMS invitation flow, and same-week responses to the entire backlog.
Result after 11 months: weighted rating 3.6 → 4.5, review velocity 9 → 31 per month, response rate 62% → 100%.
Three locations, strict privacy constraints, and a front-desk team drafting replies that occasionally confirmed a reviewer was a patient.
What we did: HIPAA-aware response protocol, staff training, per-location reporting and a consolidated invitation programme.
Result after 8 months: median response time 9 days → 14 hours, zero privacy-sensitive replies published, review volume up 74%.
A seven-partner practice whose suite number had been wrong on four aggregators since a 2020 office move. Clients regularly arrived at the wrong door.
What we did: NAP audit across 46 directories, duplicate suppression, Bing Places and Apple Business Connect verification, and local landing pages.
Result after 5 months: listing accuracy 61% → 100%, direction requests up 48%, inbound calls from maps up 27%.
Client names are withheld under confidentiality agreements. Figures are taken from the client's own monthly reports and can be substantiated on request during a discovery call. Past performance does not guarantee comparable results; outcomes depend on industry, review volume, market and the business's own service quality.
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