Reputation Management Services

Monitoring, review response, local search and owned content — priced as flat monthly retainers with no long-term contract.

Service lines

Everything we do, explained without jargon

Engagements usually combine two or three of these. During the free audit we tell you which ones you actually need — and which you can skip.

Analysts reviewing reputation monitoring dashboards
Service 01

Reputation monitoring & alerting

We watch the places your customers actually look, and tell the right person the moment something changes. Alerts are triaged by a human before they reach you, so your inbox stays useful.

  • Coverage of 60+ review platforms, directories and marketplaces
  • Branded search-result tracking on both Bing and Google, weekly
  • Social mention and local news monitoring for your business name and owner name
  • Severity-tiered alerts: routine, priority, or immediate phone call
  • Competitor benchmark on rating, volume and response rate

Typical retainer: from $450 per month for a single location.

Service 02

Review generation & response management

Two halves of the same job: make it easy for satisfied customers to say so, and make sure every review — good or bad — receives a considered public reply in your voice.

  • Compliant review invitation flows by SMS, email and printed card
  • Public responses drafted within one business day, published on your approval
  • Brand tone-of-voice guide written for your business, not a template library
  • Escalation protocol for legal, medical, safety or defamation-adjacent content
  • Platform-policy flagging for reviews that genuinely violate the site's rules
  • Monthly theme analysis: what customers actually complain about, ranked

Typical retainer: from $650 per month. We do not charge per review.

Customer reading a business response to an online review
Phoenix skyline representing local search coverage
Service 03

Local search & business listings

Wrong hours, an old suite number or a disconnected phone line quietly costs more than a bad review. We verify and maintain the listings that feed maps, voice assistants and in-car navigation.

  • Bing Places for Business claim, verification and ongoing maintenance
  • Google Business Profile optimisation, categories, services and Q&A
  • Apple Business Connect, Yelp, BBB and 40+ industry directories
  • NAP consistency clean-up across aggregators and duplicate suppression
  • Local landing pages and structured data so search engines read you correctly
  • Bing Webmaster Tools and search-console setup, indexing checks and sitemap submission

Typical project: from $900 one-off, then $250 per month maintenance.

Service 04

Brand content & branded search

When someone searches your company name, the first page should be made mostly of things you wrote. We build that page deliberately, with genuinely useful material rather than filler.

  • Owner and staff biography pages that rank for personal-name searches
  • Service explainers, FAQ hubs and pricing transparency pages
  • Case studies and photo documentation of completed work
  • Press kit, company fact sheet and media boilerplate
  • Quarterly branded-search snapshot showing what page one looks like

Typical retainer: from $700 per month, content included.

Consultants planning brand content strategy
Boundaries

What we will not do

Being explicit about this saves everyone time on the first call.

Write or buy reviews

Not under any circumstances, in any volume, on any platform. It is against every platform's terms and against the FTC's rules on deceptive endorsements.

Promise removals

No consultancy can guarantee the removal of a legitimate review. We can flag genuine policy violations; the platform decides. Anyone promising otherwise is guessing.

Guarantee rankings

We will not sell a “position one” promise on Bing or Google. We commit to the work, the reporting and the response times — not to a search engine's algorithm.

Not sure where your reputation stands today?

Request a complimentary 20-page Reputation Audit. We review your review profiles, local listings, branded search results and competitor benchmarks — and send a plain-English action plan within three business days.

Request a Free AuditCall +1 (702) 705-5589
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