Terms of Service

1. Agreement to these terms

These Terms of Service govern your use of reputation.claybroussard.com and, where applicable, supplement the written engagement letter between you and Broussard Reputation Group. By using this website you accept these terms. If you do not accept them, please do not use the site.

2. About us

Broussard Reputation Group is an owner-operated consultancy trading from 775 East Pierce Street, Phoenix, Arizona 85006, USA, owned by James Brown. You can reach us at +1 (702) 705-5589 or contact@reputation.claybroussard.com.

3. Services

We provide reputation monitoring, review response management, local search and business listing management, branded content production and related consultancy. The precise scope, deliverables, fees and duration of any engagement are set out in a written engagement letter or proposal. Where those documents conflict with these terms, the engagement letter prevails.

4. No guarantee of outcome

Online reputation depends on factors outside our control, including the independent decisions of customers, the editorial and ranking policies of third-party platforms, and your own service delivery. We do not guarantee any specific rating, review count, search position, removal of any review, or commercial outcome. We commit to the defined scope of work, the response times published on our Our Process page, and honest reporting.

5. Client responsibilities

• Provide accurate business information, including trading addresses and hours.
• Grant and maintain the access required for us to perform the services on platforms you own.
• Review and approve response templates and content within a reasonable period.
• Refrain from asking us to publish content you know to be false or misleading.
• Comply with the terms of the review platforms on which your business appears.

6. Acceptable conduct

We will not create, purchase, sell, exchange or incentivise reviews, publish content we know to be deceptive, impersonate a customer, or suppress genuine negative feedback. We will decline or terminate any engagement that requires such activity, without refund of work already performed.

7. Fees and payment

Retainers are invoiced monthly in advance on net-10 terms unless otherwise agreed in writing. Late payments may incur interest of 1.5% per month or the maximum permitted by Arizona law, whichever is lower. We may suspend services on accounts more than 21 days overdue after giving written notice. Published prices exclude applicable taxes.

8. Term and cancellation

Engagements run month to month unless the engagement letter states otherwise. Either party may cancel by giving thirty days' written notice, effective at the end of the notice period. Fees for the notice period remain payable. On termination we deliver a handover pack containing all credentials, assets and documents within five business days of the final service month.

9. Intellectual property

All content on this website — text, layout, graphics and logo — is owned by us or licensed to us and may not be copied or reproduced without written permission. Deliverables we create specifically for a client (response templates, tone-of-voice guides, published content, reports) transfer to that client on payment of the invoice covering the period in which they were produced. We retain ownership of our underlying methods, checklists and internal tooling.

10. Confidentiality

Each party will keep the other's non-public business information confidential and use it only for the purposes of the engagement. This obligation survives termination by three years. We do not publish client names or identifiable details without written permission, which is why our case studies are anonymised.

11. Limitation of liability

To the maximum extent permitted by law, our total aggregate liability arising out of or in connection with an engagement is limited to the fees paid by you to us in the six months immediately preceding the event giving rise to the claim. We are not liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, data or goodwill. Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for fraud or for death or personal injury caused by negligence.

12. Indemnity

You agree to indemnify us against claims arising from information you supplied that was inaccurate or unlawful, or from your instruction to publish specific content, except where we knew or should reasonably have known the content was false.

13. Website use

You may not attempt to gain unauthorised access to this site, introduce malicious code, scrape it at a rate that degrades service for others, or use it for any unlawful purpose. The site is provided “as is”; we do not warrant uninterrupted availability.

14. Governing law

These terms are governed by the laws of the State of Arizona, United States, without regard to conflict-of-law rules. The state and federal courts located in Maricopa County, Arizona have exclusive jurisdiction, and both parties consent to that venue. Before commencing proceedings, the parties will attempt in good faith to resolve any dispute by direct discussion for thirty days.

15. Changes

We may amend these terms from time to time. The version published on this page at the moment you use the site applies to that use. Existing clients receive at least 14 days' written notice of material changes affecting their engagement.